Client Case Study — Meta Ads

Turning furniture browsers into WhatsApp conversations.

Nilkamal Homes needed a steady flow of buyer inquiries straight into WhatsApp. Here's what six months of Meta Ads management actually delivered.

ClientNilkamal Homes
IndustryFurniture Retail
ServiceMeta Ads Management
DurationJan 2026 – Present
The Brief

One clear goal: more people messaging on WhatsApp.

Nilkamal Homes didn't want website traffic or page likes — they wanted real buyer conversations. The objective was simple and specific: run Meta Ads that get people to open a WhatsApp chat and ask about furniture, so the sales team could take it from there.

That single objective shaped everything — the campaign structure, the creatives, and how success was measured.

The Approach

Four campaigns, each built around a different buying trigger.

The Results

630 WhatsApp conversations started, across 4 campaigns.

These numbers reflect messaging conversations initiated — people who opened a WhatsApp chat after seeing the ad. This was the metric Nilkamal Homes wanted, since their goal was conversation volume for their sales team to follow up on, not website clicks or page engagement.

630
WhatsApp conversations started
1.72L+
Total impressions
~₹49
Average cost per conversation
Campaign Conversations Reach Cost / Result
Mega Monsoon Sale — 60% OFF161,823₹35
Sofa Fest Leads24837,514₹38
Dining Leads20925,523₹50
50% Off Leads15720,573₹68

Worth flagging honestly: cost per conversation rose across later campaigns (from ₹35 to ₹68) as audience frequency increased. That's a normal part of running ads on the same audience over months — it tells us when it's time to refresh creatives or expand targeting, which is exactly what's planned next for this account.

What's Next

Keeping the conversation cost down as the campaign matures.

The next phase focuses on creative refresh and audience expansion to bring frequency — and cost per conversation — back down, while keeping the same WhatsApp-first lead flow Nilkamal Homes relies on.

Chat on WhatsApp